Activation Required - How to Re-Activate your HyperRing?Updated 6 months ago
If you receive a notification that your HyperRing requires reactivation, or if you find that your HyperRing is no longer functioning for payments, follow these steps to reactivate it:
When Reactivation Is Needed
Reactivation might be required in these situations:
- After a long period of inactivity
- Following certain app or firmware updates
- When your bank requests periodic security verification
- If your wearable has been reset or experienced technical issues
Reactivation Process
1. Check Device Status:
- Open the HyperRing Pay app on your smartphone
- Select your HyperRing from the device list
- Check if there's an alert or notification about required reactivation
- If a specific message appears, follow the instructions provided
2. Basic Reactivation Steps:
- Ensure your phone's NFC is enabled
- In the HyperRing Pay app, select your wearable device
- Tap on your payment card or the "Payment" section
- Look for "Reactivate payments" or similar option
- Follow the on-screen instructions
- Hold your HyperRing against your phone when prompted
- Wait for confirmation that activation is complete
3. If Standard Reactivation Fails:
- Try removing your payment card completely
- Then connect your card again following the full setup process
- This creates a fresh connection that often resolves underlying issues
Bank-Specific Requirements
Some banks have additional reactivation requirements:
- You might need to verify your identity through your banking app
- SMS verification codes might be sent to your registered phone number
- You may need to log in to your online banking to approve the reactivation
If You Can't Reactivate
If you've tried the steps above and still can't reactivate your HyperRing:
1. Contact your bank to ensure there are no restrictions on your digital card
2. Check if your payment card has expired and needs replacement
3. Contact HyperRing support with details of the issue you're experiencing