If you&apos;re having trouble making payments with your HyperRing, try these troubleshooting steps: Check HyperRing Status1. Verify Activation: Open the HyperRing Pay app and check if payments are activated for your HyperRing2. Check if Paused: See if payments have been accidentally paused and reactivate if needed3. Confirm Card Status: Ensure your payment card hasn&apos;t expired or been blocked by your bank Payment Terminal Issues1. Proper Positioning:- Position the palm side of the ring flat against the terminal- Hold steady for 2-3 seconds to allow the transaction to complete 2. Terminal Compatibility:- Confirm the terminal accepts contactless payments (look for the contactless symbol)- Some older terminals may not support contactless technology- Try a different terminal if available Common Issues and Solutions- Transaction Amount Too High: Amounts above the contactless limit (typically &#x20AC;25-&#x20AC;50) may require PIN entry- Cumulative Limit Reached: After several contactless transactions, PIN verification may be required for security- Interference: Metal objects, other NFC cards, or your phone near the wearable may cause interference- Physical Damage: Inspect your HyperRing for visible damage that might affect the NFC chip Next Steps If Problems Persist1. Try removing and reconnecting your payment card in the HYperRing Pay app2. Test your HyperRing at different payment terminals3. Contact your bank to verify your card status4. Reach out to HyperRing customer support with details about the issue

Can't pay with a HyperRing

If your HyperRing has been working fine but has suddenly stopped functioning for payments, here are systematic troubleshooting steps to identify and resolve the issue: Quick Checks1. Card Expiration: Check if your payment card has recently expired- Solution: Remove the expired card and connect your new card to the wearable2. Payment Status: Open the HyperRing Pay app to verify that payments aren&apos;t paused- Solution: If paused, simply reactivate payments through the app3. Bank Restrictions: Your bank may have placed a restriction on your digital card- Solution: Contact your bank to check your card status and remove any blocks Technical Troubleshooting1. NFC Chip Damage: Physical damage to your HyperRing may affect the NFC functionality- Check for visible damage or signs of extreme wear- Try positioning the HyperRing differently against payment terminals2. App Connection: Ensure your HyperRing is still properly connected in the HyperRing Pay app- If not visible or showing errors, try removing and re-adding the HyperRing3. Phone&apos;s NFC: If you&apos;ve changed phones or updated your operating system- Verify that NFC is enabled on your new phone- Reconnect your wearable to the new phone Advanced Solutions1. Reset Connection: Remove the card from your HyperRing and connect it again- This refreshes the digital token and can resolve many technical issues2. Multiple Test Locations: Try your HyperRing at different payment terminals- If it works at some locations but not others, the issue might be with specific terminals3. Bank Security Measures: Some banks require periodic verification- Try making a chip &amp; PIN transaction with your physical card to reset the security counter- Then test your HyperRing again

The connected HyperRing has worked for a long time, but has now stopped working.

If your transactions are consistently being rejected when you try to pay with your HyperRing, follow these steps to identify and resolve the issue: Check Payment Card Status1. Card Expiration: Verify if your payment card has expired- Solution: Remove the expired card and connect your new card to your wearable2. Card Funds/Limits: Ensure you have sufficient funds and haven&apos;t exceeded credit/spending limits- Solution: Check your balance through your banking app or contact your bank3. Card Restrictions: Some banks impose restrictions on digital payments or international transactions- Solution: Contact your bank to verify and potentially remove these restrictions Verify HyperRing Configuration1. Payment Activation: Open the HyperRing Pay app and confirm payments are activated- Solution: If payments are paused, reactivate them through the app2. Proper Connection: Ensure your card is still properly connected to your HyperRing- Solution: If showing errors, try removing and reconnecting your card Technical Issues1. Authentication Requirements: Your bank may require periodic PIN verification- Solution: Use your physical card with PIN entry at a terminal, then try your HyperRing again2. Terminal Compatibility: Some terminals may have compatibility issues with certain HyperRing- Solution: Try your HyperRing at different terminals/merchants3. NFC Signal Interference: Metal objects or other NFC cards may cause interference- Solution: Remove other cards/metal objects from vicinity when paying Bank Security Measures1. Suspicious Activity Flags: Repeated failed transactions might trigger security measures- Solution: Contact your bank to verify that no fraud alert has been placed on your account2. Verification Required: Some banks require additional verification after connecting to a new device- Solution: Check if you&apos;ve received any verification requests via SMS or email from your bank

The transaction is always rejected

If you&apos;re experiencing issues activating the payment functionality on your HyperRing, follow this guide to identify and resolve common activation problems: Common Activation Issues and Solutions 1. NFC Communication ProblemsSymptoms: App doesn&apos;t detect your HyperRing, or shows &quot;Communication Error&quot; during activationSolutions:- Ensure your phone has NFC enabled in your device settings- Try different positions when holding your HyperRing against your phone- Remove any phone case that might block the NFC signal- Restart your phone and try again 2. App Recognition IssuesSymptoms: App doesn&apos;t show your wearable or doesn&apos;t offer payment activationSolutions:- Close and reopen the HyperRing Pay app- Ensure your HyperRing is properly connected to the HyperRing Pay app- Remove and reconnect your HyperRing in the app- Update the HyperRing Pay app to the latest version 3. Bank Authentication FailuresSymptoms: Bank verification steps fail or time out during activationSolutions:- Check your internet connection- Ensure you have the latest version of your banking app installed- Contact your bank to verify your account status- Try activation at a different time (bank systems might be busy or under maintenance)

Activation Issues

If you receive a notification that your HyperRing requires reactivation, or if you find that your HyperRing is no longer functioning for payments, follow these steps to reactivate it: When Reactivation Is NeededReactivation might be required in these situations:- After a long period of inactivity- Following certain app or firmware updates- When your bank requests periodic security verification- If your wearable has been reset or experienced technical issues Reactivation Process1. Check Device Status:- Open the HyperRing Pay app on your smartphone- Select your HyperRing from the device list- Check if there&apos;s an alert or notification about required reactivation- If a specific message appears, follow the instructions provided 2. Basic Reactivation Steps:- Ensure your phone&apos;s NFC is enabled- In the HyperRing Pay app, select your wearable device- Tap on your payment card or the &quot;Payment&quot; section- Look for &quot;Reactivate payments&quot; or similar option- Follow the on-screen instructions- Hold your HyperRing against your phone when prompted- Wait for confirmation that activation is complete 3. If Standard Reactivation Fails:- Try removing your payment card completely- Then connect your card again following the full setup process- This creates a fresh connection that often resolves underlying issues Bank-Specific RequirementsSome banks have additional reactivation requirements:- You might need to verify your identity through your banking app- SMS verification codes might be sent to your registered phone number- You may need to log in to your online banking to approve the reactivation If You Can&apos;t ReactivateIf you&apos;ve tried the steps above and still can&apos;t reactivate your HyperRing:1. Contact your bank to ensure there are no restrictions on your digital card2. Check if your payment card has expired and needs replacement3. Contact HyperRing support with details of the issue you&apos;re experiencing

Activation Required - How to Re-Activate your HyperRing?

If you&apos;re experiencing problems with SMS verification when adding a Curve card to your HyperRing, try these troubleshooting steps: Common SMS Activation Issues 1. Not Receiving SMS Verification CodePossible Causes:- Incorrect phone number registered with Curve- Network coverage issues- SMS delivery delays- SMS filtering by your mobile carrierSolutions:- Verify your phone number in the Curve app- Check your mobile signal strength- Wait 5-10 minutes for delayed messages- Check SMS blocking or filtering settings with your carrier 2. SMS Code Expires Too Quickly- Have your phone ready before starting the activation process- Request a new code immediately if you don&apos;t receive it within 2 minutes- Complete the verification process as soon as you receive the code 3. Invalid Code Errors- Double-check you&apos;re entering the exact code received- Ensure you&apos;re entering the code in the correct application- Request a new code if the current one doesn&apos;t work- Check if the code contains any easily confused characters (0/O, 1/I, etc.) Alternative Verification MethodsIf SMS verification continues to fail, Curve sometimes offers alternative verification methods:- Email verification instead of SMS- In-app verification through the Curve app- Contact Curve support directly through their app or website Curve-Specific Tips- Ensure your Curve account is in good standing- Verify you haven&apos;t exceeded Curve&apos;s device limit for your account- Check if your Curve subscription level supports wearable connections- Make sure your Curve app is updated to the latest version If you&apos;ve tried these steps and are still experiencing issues with Curve SMS verification:1. Contact Curve support directly with details of your problem2. They can manually verify your account or suggest alternative solutions3. Once verification is complete with Curve, return to the Fidesmo app to complete the connection

Curve SMS Activation Problems

If you can&apos;t remove a payment card from your HyperRing because you&apos;ve forgotten or misspelled the email address used during setup, follow these steps: Try to Identify the Email Address1. Check Common Variations:- Try different email addresses you commonly use- Try variations with and without dots (some systems ignore dots in email addresses)- Check for common misspellings or typos you might have made- Try older email addresses you may have used in the past 2. Check Related Services:- If you connected your card through a bank or payment provider- The email might match the one registered with that service- Check which email is associated with your bank account or payment service Contact HyperRing Support If you still can&apos;t identify the correct email:1. Prepare the Following Information:- The last 4 digits of the connected payment card- Your HyperRing details (brand, model)- Proof of ownership of the HyperRing (purchase receipt if available)- Identification documents (to verify you&apos;re the rightful owner) 2. Contact Support Through:- Email: support@hyperring.co- Support form on the HyperRing website- In-app support feature 3. Request Assistance:- Explain that you can&apos;t remove your card due to email mismatch- Provide the prepared information- Ask for a manual removal of the card from your wearable After ResolutionOnce the support team helps you remove the card:1. Connect a new card (if desired) using an email address you&apos;ll remember2. Document the email used for future reference3. Consider using a password manager or note-taking app to record which email you used For security reasons, HyperRing support will require proper verification to ensure you&apos;re the legitimate owner of both the HyperRing and payment card before they can assist with manual removal.

I have misspelled or forgotten the email I used when I connected my payment card, and now I can't remove it from the HyperRing. What should I do?

If the point of sale terminal doesn&apos;t react when you try to pay with your wearable device, there are several possible causes and solutions to try: Check your HyperRing placement The NFC antenna in your HyperRing needs to be positioned correctly against the payment terminal&apos;s reader. For HyperRing, The NFC chip is usually located on the palm side of the ring. Position the palm side of your ring directly against the payment terminal&apos;s contactless symbol<img src="https://attachments.gorgias.help/zKB3oxwjEPb7rkVO/hc/P4k1n6jRWD6reOX9/2025060206-aba90efa-a290-43d0-98bf-4ffb1241dfa0-ab5bbc57-ee8d-4896-8e95-689c00f773b2.png" style="width: 454px;" class="fr-fic fr-dib"> Ensure proper terminal contact- Hold your HyperRing steady against the terminal for 1-2 seconds- Try adjusting the position slightly if the first attempt doesn&apos;t work- Some terminals have the NFC reader on the side or top rather than on the display screen Common issues and solutions:1. Terminal not accepting contactless payments: Not all terminals accept contactless payments. Ask the merchant if their terminal supports contactless. 2. Terminal requires PIN for high-value transactions: For purchases above a certain amount (varies by country and bank), you may need to enter your PIN on the terminal. 3. HyperRing not properly activated: Ensure your HyperRing has been properly activated for payments. Check the status in your HyperRing Pay app. 4. Interference from other NFC devices: Keep your phone and other NFC devices away while attempting to pay with your HyperRing. If you&apos;ve tried these solutions and still experience issues, please contact HyperRing support for further assistance.

The point of sale terminal does not react when I tap and pay with HyperRing

HyperRing Pay

Troubleshooting guides for common problems encountered when using HyperRing Pay. Find solutions for transaction rejections, terminal communication issues, and other payment-related problems with your wearable device.

Issues using HyperRing Pay