Curve SMS Activation ProblemsUpdated 6 months ago

If you're experiencing problems with SMS verification when adding a Curve card to your HyperRing, try these troubleshooting steps:

Common SMS Activation Issues

1. Not Receiving SMS Verification Code

Possible Causes:

- Incorrect phone number registered with Curve

- Network coverage issues

- SMS delivery delays

- SMS filtering by your mobile carrier

Solutions:

- Verify your phone number in the Curve app

- Check your mobile signal strength

- Wait 5-10 minutes for delayed messages

- Check SMS blocking or filtering settings with your carrier

2. SMS Code Expires Too Quickly

- Have your phone ready before starting the activation process

- Request a new code immediately if you don't receive it within 2 minutes

- Complete the verification process as soon as you receive the code

3. Invalid Code Errors

- Double-check you're entering the exact code received

- Ensure you're entering the code in the correct application

- Request a new code if the current one doesn't work

- Check if the code contains any easily confused characters (0/O, 1/I, etc.)

Alternative Verification Methods

If SMS verification continues to fail, Curve sometimes offers alternative verification methods:

- Email verification instead of SMS

- In-app verification through the Curve app

- Contact Curve support directly through their app or website

Curve-Specific Tips

- Ensure your Curve account is in good standing

- Verify you haven't exceeded Curve's device limit for your account

- Check if your Curve subscription level supports wearable connections

- Make sure your Curve app is updated to the latest version

If you've tried these steps and are still experiencing issues with Curve SMS verification:

1. Contact Curve support directly with details of your problem

2. They can manually verify your account or suggest alternative solutions

3. Once verification is complete with Curve, return to the Fidesmo app to complete the connection