My HyperRing is lost or stolen, what do I do?Updated 6 months ago

If your HyperRing is lost or stolen, take these steps immediately to secure your payment information:

Immediate Actions

1. Pause Payments in the HyperRing App:

- Open the HyperRing Pay app on your smartphone

- navigate to the ring’s "Connected Payment Card" section.

- select the card and tap Pause Payment. Confirm your action. 

- This is the quickest first step while you decide what to do next

2. Contact Your Card Issuer:

- Call your bank's customer service (usually there's a number on the back of your physical card)

- Inform them that a device containing your digital payment card has been lost or stolen

- They can block the digital token associated with your HyperRing

- Discuss whether you need to replace your physical card as well

3. Remove the HyperRing from Your Account:

- In the HyperRing Pay app, go to your HyperRing list

- Select the lost HyperRing

- Choose the option to remove the device from your account

- This prevents anyone from managing the wearable through your account

Additional Precautions

- Monitor Your Transactions: Check your bank statements or app for any unauthorized transactions

- File a Police Report: If your HyperRing was stolen, consider filing a police report

Important Information to Know

- Contactless payments typically have transaction limits (usually €25-€50 in Europe or equivalent)

- Most banks have zero-liability policies for fraudulent transactions reported promptly

- Your physical payment card will continue to work normally unless your bank decides to replace it