Not all payment cards can be connected to your Fidesmo-enabled wearable. Compatibility depends on several factors: Compatible Card IssuersHyperRing Pay works with select card issuers that have partnered with us. Currently, we support cards from:- Major banks in several European countries- Selected international banks- Specific fintech providers (like Curve) The complete and current list of supported card issuers can be found in the HyperRing website: <a data-fr-linked="true" href="https://www.hyperring.co/pages/supported_banks" id="isPasted">https://www.hyperring.co/pages/supported_banks</a> Card TypesGenerally, these card types are supported when issued by our partner banks:- Visa credit and debit cards- Mastercard credit and debit cards- Some prepaid cards Unsupported CardsThe following types of cards typically cannot be connected:- American Express cards- Business/corporate cards from most issuers- Cards from banks that haven&apos;t partnered with Fidesmo- Certain prepaid or virtual cards- Store-specific cards or non-bank payment cards Regional AvailabilityCard connection availability varies by country and region. Some banks may offer HyperRing Pay support in certain countries but not others. If your card isn&apos;t currently supported, we regularly add new partners. Check our website for the most up-to-date information on compatible card issuers.

Can I connect any payment card to my HyperRing?

Yes, you can connect the same payment card to multiple HyperRings, but there are some important considerations: Card Issuer Limitations- Most card issuers allow you to connect your payment card to multiple HyperRings- Some card issuers may impose a limit on the number of devices (typically between 5-10 devices)- The exact limit varies depending on your specific bank and card type Connection Process- You&apos;ll need to complete the full card connection process for each HyperRing- Each connection is treated as a separate &apos;digital card&apos; by your bank- You can use the same HyperRing account to manage all your wearables Important Considerations- Each connected wearable will create a separate entry in your bank&apos;s digital wallet or app- Transactions made with different wearables will typically show up as separate devices in your bank statement- Removing your card from one wearable doesn&apos;t affect the connections to other wearables Managing Multiple ConnectionsTo keep track of multiple wearables connected to the same card:1. Use the naming feature in your Fidesmo app to give each wearable a distinct name2. Consider naming each connection in your bank&apos;s app as well, if that feature is available3. Check your bank&apos;s policies regarding multiple device connections If you reach your bank&apos;s limit of connected devices, you&apos;ll need to remove the card from one of your existing wearables before connecting it to a new one.

Can I connect my card to multiple HyperRings?

Payment limits and restrictions for your HyperRing are primarily determined by your card issuer (bank) rather than by HyperRing directly. Here&apos;s what you need to know: Standard Limits 1. Contactless Transaction Limits:- Most banks set limits on individual contactless transactions (typically between &#x20AC;25-&#x20AC;50 in Europe, or similar amounts in local currency)- Transactions above this limit usually require PIN verification at the terminal- These limits are the same as those applied to contactless card payments 2. Cumulative Transaction Limits:- Banks may impose limits on the total value of consecutive contactless transactions- After reaching this limit, you might need to perform a chip &amp; PIN transaction to reset it- This security feature is standard across contactless payment methods Accessing and Modifying Limits - These limits are set by your bank and typically cannot be adjusted through Fidesmo- To view or modify your limits:1. Contact your card issuer directly2. Check your bank&apos;s mobile app or online banking portal3. Refer to your card terms and conditions Additional Bank-Specific Controls Some banks offer additional control features through their own apps or online banking:- Temporarily blocking contactless payments- Setting daily spending limits- Restricting transactions by merchant category- Geographic restrictions (limiting use to specific countries) If your bank offers these features, they will typically apply to your wearable payments just as they do to your physical card.

Can I place any limits and restrictions on payments?

Yes, pausing payments on your HyperRing has no effect whatsoever on your physical payment card. The two operate independently once set up. How It Works- When you connect your payment card to your wearable, a digital version (token) of your card is created- Pausing payments on your wearable only disables this digital token- Your physical card maintains its own separate status and functionality- Your bank treats these as separate payment methods sharing the same account Scenarios When This Is Useful1. Security while traveling: Pause your wearable payments while keeping your physical card active as a backup2. Lending your wearable: If someone else needs to temporarily use your wearable (without payment capability)3. Troubleshooting: If you&apos;re experiencing issues with your wearable payments, you can pause them while continuing to use your physical card Important Notes- Transactions made with your physical card will still appear on your statement as normal- Credit limits and available balances are shared between your physical card and wearable- If your physical card is lost or stolen and you report it to your bank, your bank might automatically deactivate all digital versions (including on your wearable)- To resume using your HyperRing for payments, you&apos;ll need to reactivate payments through the HyperRing Pay app

Can I still use my physical payment card if I pause payments on my HyperRing?

In most cases, if you block your physical payment card, the payment functionality on your HyperRing will also be blocked. This is because they share the same underlying payment account. However, the exact behavior depends on your bank&apos;s policies: Typical Scenarios 1. Temporary Block/Freeze:- If you temporarily freeze your physical card through your bank&apos;s app- Result: Your HyperRing payments will typically also be frozen- Both will be reactivated when you unfreeze your physical card 2. Card Reported Lost/Stolen:- If you report your physical card as lost or stolen- Result: Your bank will typically block all payment methods linked to that account, including your HyperRing- You&apos;ll need to connect your new replacement card to your HyperRing 3. Card Expired/Replaced:- When your physical card expires and you receive a new one- Result: Your HyperRIng might continue working until the old card&apos;s expiration date- You&apos;ll need to remove the old card and connect the new one to your HyperRing Bank-Specific Variations Some banks offer more granular control:- They may allow you to block the physical card while keeping digital versions active- They might provide separate controls for managing physical and digital card versions- Check with your specific bank to understand their policies What To Do If your physical card is blocked and you&apos;re unsure about your HyperRing:1. Try making a small test payment with your HyperRing2. Check your bank&apos;s app for the status of digital payment methods3. Contact your bank&apos;s customer service for clarification4. If needed, remove the blocked card from your HyperRing and add your new card

Can I still use my HyperRing for payments after blocking my physical payment card?

Using your PIN with your HyperRing depends on several factors, primarily the transaction amount and your bank&apos;s security policies: PIN Requirements 1. Small Transactions:- For transactions below your country&apos;s contactless limit (typically &#x20AC;25-&#x20AC;50 in Europe or equivalent)- No PIN is usually required- Simply tap your wearable on the payment terminal to complete the transaction 2. Larger Transactions:- For amounts exceeding the contactless limit- PIN is typically required- Tap your wearable on the terminal, then enter your PIN on the terminal&apos;s keypad- This is the same PIN you use with your physical payment card 3. Cumulative Transactions:- After multiple consecutive contactless payments without PIN verification- Many banks require PIN verification periodically as a security measure- The number of transactions before PIN is required varies by bank Other Considerations - Terminal Capabilities: Some older terminals may always request a PIN regardless of the amount- Bank Policies: Different banks implement different security policies- International Use: Contactless limits and PIN requirements may vary by country- First Use: Some banks require PIN entry on the first transaction after connecting your card Important Notes - Your wearable doesn&apos;t store your PIN - it&apos;s entered directly into the payment terminal- The PIN you use is the same as your physical card&apos;s PIN- You cannot change your PIN through the HyperRing Pay app - any changes must be made through your bank- If you&apos;ve forgotten your PIN, contact your bank for assistance

Do I need to use my PIN when I pay with my HyperRing?

Currently, HyperRing support only one payment card at a time. This means: - You can connect only one payment card to your HyperRing- To use a different card, you must first remove the existing one and then add the new card- The limitation is by design to ensure clarity about which card is being used for transactions Why This Limitation Exists - Security considerations: Simplifies the payment process and reduces potential for errors- Technical constraints: The secure storage space in most wearable devices is optimized for single-card use- User experience: Eliminates confusion about which card will be charged when making a payment Alternatives for Multiple Cards If you need flexibility with multiple cards, consider these options: 1. Multi-card services: Some payment services (like Curve) let you connect multiple cards to a single account, which can then be connected to your wearable2. Multiple HyperRing: If you have different wearables, you can connect different payment cards to each one3. Switching cards: You can remove and add different cards to your HyperRing as needed, though this requires going through the connection process each time

Is it possible to connect more than one payment card to my HyperRing?

If your HyperRing is lost or stolen, take these steps immediately to secure your payment information: Immediate Actions 1. Pause Payments in the HyperRing App:- Open the HyperRing Pay app on your smartphone- navigate to the ring&#x2019;s &quot;Connected Payment Card&quot;&#xA0;section.- select the card and tap Pause Payment. Confirm your action.&#xA0;- This is the quickest first step while you decide what to do next <img src="https://attachments.gorgias.help/zKB3oxwjEPb7rkVO/hc/P4k1n6jRWD6reOX9/2025060205-36993349-3482-4e81-a370-cc35d71fd034-eb3ad35d-e6fc-4fae-bef5-2e0b69e3f95c.png" style="width: 361px;" class="fr-fic fr-dii"> 2. Contact Your Card Issuer:- Call your bank&apos;s customer service (usually there&apos;s a number on the back of your physical card)- Inform them that a device containing your digital payment card has been lost or stolen- They can block the digital token associated with your HyperRing- Discuss whether you need to replace your physical card as well 3. Remove the HyperRing from Your Account:- In the HyperRing Pay app, go to your HyperRing list- Select the lost HyperRing- Choose the option to remove the device from your account- This prevents anyone from managing the wearable through your account <img src="https://attachments.gorgias.help/zKB3oxwjEPb7rkVO/hc/P4k1n6jRWD6reOX9/2025060307-a94441c0-763f-4fab-b1a0-8b24555df486-76e5612b-cd89-479a-bd2f-44c3d45ee48b.png" style="width: 300px;" class="fr-fic fr-dib fr-shadow fr-fil"> Additional Precautions- Monitor Your Transactions: Check your bank statements or app for any unauthorized transactions- File a Police Report: If your HyperRing was stolen, consider filing a police report Important Information to Know- Contactless payments typically have transaction limits (usually &#x20AC;25-&#x20AC;50 in Europe or equivalent)- Most banks have zero-liability policies for fraudulent transactions reported promptly- Your physical payment card will continue to work normally unless your bank decides to replace it

My HyperRing is lost or stolen, what do I do?

HyperRing Pay

Frequently asked questions about HyperRing Pay functionality, payment card compatibility, security features, and usage limits. Find quick answers to common questions about using payment features on your HyperRing.

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