The connected HyperRing has worked for a long time, but has now stopped working.Updated 6 months ago

If your HyperRing has been working fine but has suddenly stopped functioning for payments, here are systematic troubleshooting steps to identify and resolve the issue:

Quick Checks

1. Card Expiration: Check if your payment card has recently expired

- Solution: Remove the expired card and connect your new card to the wearable

2. Payment Status: Open the HyperRing Pay app to verify that payments aren't paused

- Solution: If paused, simply reactivate payments through the app

3. Bank Restrictions: Your bank may have placed a restriction on your digital card

- Solution: Contact your bank to check your card status and remove any blocks

Technical Troubleshooting

1. NFC Chip Damage: Physical damage to your HyperRing may affect the NFC functionality

- Check for visible damage or signs of extreme wear

- Try positioning the HyperRing differently against payment terminals

2. App Connection: Ensure your HyperRing is still properly connected in the HyperRing Pay app

- If not visible or showing errors, try removing and re-adding the HyperRing

3. Phone's NFC: If you've changed phones or updated your operating system

- Verify that NFC is enabled on your new phone

- Reconnect your wearable to the new phone

Advanced Solutions

1. Reset Connection: Remove the card from your HyperRing and connect it again

- This refreshes the digital token and can resolve many technical issues

2. Multiple Test Locations: Try your HyperRing at different payment terminals

- If it works at some locations but not others, the issue might be with specific terminals

3. Bank Security Measures: Some banks require periodic verification

- Try making a chip & PIN transaction with your physical card to reset the security counter

- Then test your HyperRing again