The transaction is always rejectedUpdated 6 months ago

If your transactions are consistently being rejected when you try to pay with your HyperRing, follow these steps to identify and resolve the issue:

Check Payment Card Status

1. Card Expiration: Verify if your payment card has expired

- Solution: Remove the expired card and connect your new card to your wearable

2. Card Funds/Limits: Ensure you have sufficient funds and haven't exceeded credit/spending limits

- Solution: Check your balance through your banking app or contact your bank

3. Card Restrictions: Some banks impose restrictions on digital payments or international transactions

- Solution: Contact your bank to verify and potentially remove these restrictions

Verify HyperRing Configuration

1. Payment Activation: Open the HyperRing Pay app and confirm payments are activated

- Solution: If payments are paused, reactivate them through the app

2. Proper Connection: Ensure your card is still properly connected to your HyperRing

- Solution: If showing errors, try removing and reconnecting your card

Technical Issues

1. Authentication Requirements: Your bank may require periodic PIN verification

- Solution: Use your physical card with PIN entry at a terminal, then try your HyperRing again

2. Terminal Compatibility: Some terminals may have compatibility issues with certain HyperRing

- Solution: Try your HyperRing at different terminals/merchants

3. NFC Signal Interference: Metal objects or other NFC cards may cause interference

- Solution: Remove other cards/metal objects from vicinity when paying

Bank Security Measures

1. Suspicious Activity Flags: Repeated failed transactions might trigger security measures

- Solution: Contact your bank to verify that no fraud alert has been placed on your account

2. Verification Required: Some banks require additional verification after connecting to a new device

- Solution: Check if you've received any verification requests via SMS or email from your bank